Policies
Eternur endeavours to offer customers a satisfactory shopping experience. Please read the below policies to see how we aim to provide this.
Shipping Policy
Items will be shipped within 1-2 business days of cleared payment.
Postage is via Registered Airmail Post International and includes Online Tracking.
Estimated delivery time is 4-11 business days to all locations worldwide.
Returns, Refunds & Replacements Policy
In the unfortunate event that an item arrives faulty, please Contact us to discuss return and refund or replacement.
Items damaged in transit are the purchaser's responsibility. We do not offer refund or replacement on items damaged in transit.
Customers are entitled to a refund of the purchase price or a replacement for faulty items. All faulty items will need to be returned and packaged in the condition they arrived.
Return shipping costs will be the responsibility of the buyer and original shipping costs will not be refunded.
Product Policy
Photographs of items are for display purposes only. Please be aware of minor variations in colour due to lighting conditions and monitor brightness/colour settings.
Item sizing is manually measured. As such, please allow for minor discrepencies in the sizing.
Order & Contact Policy
We aim to keep our customers informed of order and shipment status at the earliest possible occasion. Please allow up to 24 hours to be informed of these details.
Any inquiries or suggestions should be directed through our Contact page. Please allow up to 24 hours for reply to inquiries.